About Sheik Rahman

  • Academic Level Degree Bachelor
  • Age 38 - 42 Years
  • Expected Salary 1940
  • Gender Male
  • Industry Customer Support
  • Visa Status Australian Citizen
  • Current Organisation DB Schenker
  • Total Experience 1.5 years
  • Relevant Experience 1 year
  • Notice Period 2 Weeks
  • Current Location Westmead
  • Locations Interested in Sydney
  • Interview Availability Ant day and time
  • Viewed 316

About me

Graduate in bachelor of IT major Data Science bringing statistical and predictive analytics expertise and ability to work within a range of data environments. Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. Proven ability to increase data extraction efficiency and accuracy, with strong skills in research and programming methodologies.

Education

Experience

  • 2023 - Present
    DB Schenker

    Technical Supervisor (IT)

    Assurant Department (Optus):
    • Working on after sale electronic devices- Samsung, Tablets, iPhone, iPod, iPad, Watch, etc and also IT.
    • Assisting and training team members, working on OSJ, reporting and swaps pick list
    • Analysing data and reporting daily work flow, resolving pending job and timely dispatches.
    • Installing and configuring computer hardware, systems, networks, printers, scanners, etc.
    • Monitoring and maintaining systems, networks, setting workstations by peripheral devices.
    Achievement: SAP, WMS, Excel, Optus Software, IT supports, Customer service and so on.

  • 2022 - 2023
    DB Schenker

    Technical Assistant (IT)

    Assurant Department (Optus):
    • Working on after sale electronic devices- Samsung, Tablets, iPhone, iPod, iPad, Watch, etc and also IT.
    • Receiving, processing swaps and replacement, assessing, quoting using Optus Software.
    • Identifying model, foreign, non-foreign, DOA, ELE devices claiming insurance, warranty, etc.
    • Installing and configuring computer hardware, systems, networks, printers, scanners, etc.
    • Monitoring and maintaining systems, networks, setting workstations by peripheral devices.
    Achievement: SAP, WMS, Excel, Optus Software, IT supports, Customer service and so on.

  • 2021 - 2022
    Wester Sydney, NSW Health, Australia.

    General COVID Surge Workforce Officer

    • Assisting with work assigned, prioritizing workload, performing duties effectively.
    • Providing a contact point for patient service and support, and giving information.
    • Establishing and contributing to positive working relationships with staff actively.
    • Ensuring accuracy in the completion, record and storage of documents safely.
    Achievement: eMR, Data entry, Customer service and so on.

Expertise

Technical issue on electric devices and IT

Languages

English
Proficient

Portfolio